Privacy Policy

Wholehearted Lactation Privacy Policy.

Effective Date: April 7, 2026

Wholehearted Lactation (“we,” “us,” or “our”) is committed to protecting your privacy with care, respect, and transparency. This Privacy Policy explains how your information is collected, used, and protected when you visit our website or receive services.

Information We Collect

We collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number

  • Appointment and scheduling details

  • Health and feeding history shared through intake forms

  • Payment and billing information

  • Any information shared via email, text, or contact forms

We may also automatically collect limited non-personal information through our website, such as:

  • IP address

  • Browser type

  • Pages visited

How Your Information Is Used

Your information is used to:

  • Provide personalized lactation consulting services

  • Schedule and manage appointments

  • Communicate with you about your care (including reminders and follow-ups)

  • Process payments securely

  • Maintain client records and documentation

  • Improve your experience with our website and services

We only collect what is necessary to support you and your baby.

How Your Information Is Protected

We take your privacy seriously and use reasonable administrative, technical, and physical safeguards to protect your personal and health information. As a healthcare provider, we aim to handle your information in accordance with applicable privacy standards, including HIPAA where applicable.

Please note: while we strive to use secure systems, standard email and text messaging may not be fully secure. By choosing to communicate through these channels, you acknowledge and accept this risk.

Website Platform

Our website is hosted on Squarespace, which may collect basic analytics and visitor data to help us understand how our site is used and improve your experience.

Scheduling, Records & Payments

We use PracticeQ as our secure platform for:

  • Appointment scheduling

  • Intake forms and client records

  • Clinical documentation

  • Payment processing

Information you provide through scheduling or intake forms is stored within this system. PracticeQ is designed for healthcare providers and includes security measures intended to protect your information. We do not store your full payment details outside of this secure platform.

Sharing of Information

We do not sell, rent, or share your personal information for marketing purposes.

We may share limited information only when necessary to support your care or operations, such as:

  • Secure practice management systems (e.g., PracticeQ)

  • Insurance billing services (if applicable)

All third-party providers are selected with care, though they maintain their own privacy policies.

Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and understand website traffic. You can adjust your browser settings to disable cookies if you prefer.

Communication & Consent

By providing your contact information, you consent to receive communications from Wholehearted Lactation via:

  • Email

  • Phone

  • Text message

These may include appointment reminders, follow-ups, and supportive communication related to your care. Message and data rates may apply.

Children’s Privacy

Our services are intended for adults (parents and caregivers). We do not knowingly collect personal information directly from children.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to your information

  • Request that we limit or delete your information where applicable

To make a request, please contact us below.

Contact

Wholehearted Lactation
email: cailen@wholeheartedlactation.com
phone: 760-522-8958
website: http://www.wholeheartedlactation.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised effective date.

A Gentle Note

Your trust means everything to us. We are honored to support you and your baby, and we are committed to caring for your information with the same intention and respect we bring to our work.